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 EPF Member Section FAQ
 

  1. What are the methods available to access my EPF account details online?

  2. Do I have to register to view my balance through SMS?

  3. How do I get the registration form?

  4. How do I submit the completed registration form?

  5. Whom should I contact to inquire about my account details?

  6. How do I find the web site EPF Account Manager?

  7. How can I logon the web site?

  8. What information can be viewed through the Internet?

  9. How do I view my list of accounts?

  10. How do I view my contributions details?

  11. How do I get the account statement?

  12. Can I change my Password?

  13. What should I do if my password is forgotten?

  14. What should I do if my email account is inaccessible?

  15. To which number should I send the SMS?

  16. What information can be viewed through SMS?

  17. How do I get the available services?

  18. How do I view my list of accounts?

  19. How do I view my account balance?

  20. How do I view account balance of a particular EPF account?

  21. How do I view contributions?

  22. How do I view contributions of a particular EPF account?

  23. How do I view my refund status?

  24. How do I view housing loan status?

  25. If I have forgotten the command format, how do I retrieve?

  26. Can I change my PIN?

  27. How can I reset my PIN?

  28. Can I suspend the service temporarily (in case my mobile phone lost)?

  29. Can I use any mobile phone to access my EPF Account details using SMS?

  30. How can I register a new mobile phone number to my existing user account?

 

Answers
 
  1. What are the methods available to access my EPF account details online
    Internet
    SMS
     
  2. Do I have to register to view my balance through SMS?
    Yes. You have to register your details at the EPF Department of Central Bank of Sri Lanka
     
  3. How do I get the registration form?
    You can collect a printed form from the EPF Collection counter of Central Bank of Sri Lanka or the district labour office.
    You can also download a softcopy (pdf file) from the EPF website www.epf.lk. Follow the link “Forms related to EPF”.
     
  4. How do I submit the completed registration form?
    You can handover the form to the EPF Collection counter of Central Bank of Sri Lanka or post it to the address below.
    SUPERINTENDENT,
    EMPLOYEES’ PROVIDENT FUND
    P O Box 1299
    JANADHIPATI MAWATHA
    COLOMBO 01

    Indicate “Internet/SMS Registration” on the left side of the envelop
     
  5. Whom should I contact to inquire about my account details?
    You should contact the EPF department of Central Bank of Sri Lanka.
    Phone : 011 2477 050, 011 2477 060
    Email : epfhelpdesk@cbsl.lk

    FAQ – EPF Internet Facility
     
  6. How do I find the web site EPF Account Manager?
    Visit the www.epf.lk and a link to the EPF Account Manager is included as “EPF Member Login”.
    The web site address is : http://www.epf.lk/AccountManager/Pages/MemberLogin.aspx
     
  7. How can I logon the web site?
    You should have registered with EPF department to access this service. You will be provided with a user id (only the digits of your NIC) and a password upon a successful registration.
     
  8. What information can be viewed through the Internet?
    Your list of EPF accounts
    Your current balance of all the accounts
    Your contributions for each account
    Your refund status
    Your housing loan status.
     
  9. How do I view my list of accounts?
    Once you logon to the website, you will be directed to the web page with your account list. You will be given access only to the accounts that your identity is assured as the member of a particular account.
     
  10. How do I view my contributions details?
    Details of member contributions for a particular account can be viewed by clicking the Detail link in the Account Summary page. Select the year that you wish to get the list of contributions.
     
  11. How do I get the account statement?
    Statement of accounts can be viewed for a given year. Select a year that you wish to retrieve the Statement of Account from the EPF Account Details page and click the link View Statement of Account.
     
  12. Can I change my Password?
    Yes you can, You must know the current password. Click on the link “Change Password” and then provide your current password and new password.
    You password should have at least ten characters including at least six letters and two digits.
     
  13. What should I do if my password is forgotten?
    You can reset your password. Click on the link “Reset Password”. Provide your user id (only the digits of your NIC) and the email address. This email address should be tally with the email address that has been registered for you.
    Your new password will be emailed to you.
     
  14. What should I do if my email account is inaccessible?
    You can request to change your email. Complete a Password Reset form and submit to the EPF Department, Central Bank of Sri Lanka.
    You can download the Password Reset request form from the EPF Account Manager website.
    Dully filed applications should be sent to the:
    SUPERINTENDENT,
    EMPLOYEES’ PROVIDENT FUND
    P O Box 1299
    JANADHIPATI MAWATHA
    COLOMBO 01

    Indicate “Internet/SMS Account Change” on the left side of the envelop.
    FAQ – EPF SMS Facility
     
  15. To which number should I send the SMS?
    If you are a Dialog subscriber, send your SMS to 7778
    If you are a non Dialog subscriber, send your SMS to 0777 018 018
     
  16. What information can be viewed through SMS?
    Your list of EPF accounts
    Your current balance of all the accounts
    Your most recent five contributions
    Your refund status
    Your housing loan status.
     
  17. How do I get the available services?
    Send the following text message
    HELP
    EPF
     
  18. How do I view my list of accounts?
    Send the following text message, keep a space between words
    Text message : MYACCT <NIC> <PIN>
    Example : MYACCT 8012587643 4392
     
  19. How do I view my account balance?
    Send the following text message, keep a space between words
    Text message : MYBAL <NIC> <PIN>
    Example : MYBAL 8012587643 4392
     
  20. How do I view account balance of a particular EPF account?
    Send the following text message, keep a space between words
    Text message : BALDET <NIC> <PIN> <EPF_Account>
    Example : BALDET 8012587643 4392 43125A654
     
  21. How do I view contributions?
    Send the following text message, keep a space between words
    Text message : MYCON <NIC> <PIN>
    Example : MYCON 8012587643 4392
     
  22. How do I view contributions of a particular EPF account?
    Send the following text message, keep a space between words
    Text message : CONDET <NIC> <PIN> <EPF_Account>
    Example : CONDET 8012587643 4392 43125A654
     
  23. How do I view my refund status?
    Send the following text message, keep a space between words
    Text message : MYREF <NIC> <PIN>
    Example : MYREF 8012587643 4392
     
  24. How do I view housing loan status?
    Send the following text message, keep a space between words
    Text message : MYHLN <NIC> <PIN>
    Example : MYHLN 8012587643 4392
     
  25. If I have forgotten the command format, how do I retrieve?
    First find out the service code by sending the text HELP or EPF.
    Then send the service code to get the syntax.
    Example: To view balance enquiry command format send one of the following text
    MYBAL
    MYBAL HELP
     
  26. Can I change my PIN
    Yes, You can send the following text to change the PIN
    Text Message: PIN <NIC> <4_digit_OldPIN> <4_digit_NewPIN>
    Example : PIN 8012587643 4392 1720
     
  27. How can I reset my PIN?
    You have to complete a Password Reset form and submit to the EPF Department, Central Bank of Sri Lanka.
    You can download the Password Reset request form from the EPF Account Manager website.
     
  28. Can I suspend the service temporarily (in case my mobile phone lost)?
    If you have an Internet account for EPF Online services, remove your mobile phone number and update your profile. This change affects immediately.
    Alternatively, you can complete a Password Reset form and submit to the EPF Department, Central Bank of Sri Lanka.
    You can download the Password Reset request form from the EPF Account Manager website.
     
  29. Can I use any mobile phone to access my EPF Account details using SMS?
    No , Your mobile number has to be registered at EPF department of Central Bank of Sri Lanka. See the FAQ 3.
     
  30. How can I register a new mobile phone number to my existing user account?
    If you have an Internet account for EPF Online services, update your profile with your new mobile phone number. This change affects immediately.
    Alternatively, you can complete a Password Reset form and submit to the EPF Department, Central Bank of Sri Lanka.
    You can download the Password Reset request form from the EPF Account Manager website.
     
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